Refund Policy

At Willtown, we strive to ensure your satisfaction with every purchase. If you are not entirely pleased with your order, our refund policy is designed to provide a hassle-free solution.

1. Eligibility for Refund:

To be eligible for a refund, items must be unused, in their original condition, and accompanied by the original packaging.
Refunds are applicable within 14 days from the date of purchase.

2. How to Initiate a Refund:

To initiate a refund, please contact our customer support team at orderissue@126.com  with your order number and a brief explanation of the reason for the refund.
Our team will guide you through the process and provide you with the necessary instructions.

3. Refund Processing Time:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7 business days, and a credit will automatically be applied to your original method of payment.

4. Shipping Costs:

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or offer a full refund, including shipping costs.
Our refund policy is crafted with your satisfaction in mind, and we are dedicated to resolving any concerns promptly. If you have any questions or need further assistance, please don't hesitate to contact us at orderissue@126.com .

Thank you for choosing Willtown - your trust is important to us, and we appreciate the opportunity to serve you.